Family Music Centers

Bought a used 5 string bass here. great experience, good environment. I got to try out the bass and the salesman gave me a great deal couldnt pass up. they dont have a huge selection of electric guitars and basses but I was super lucky to find exactly what I was looking for.

If I could I would give this place negative reviews. I called at 2:45pm to ask if they have a specific product and the person I spoke to said they did. I arrived at 4:30 and they do not even carry it. The person tried to sell me something else. I would not have made a trip to this store if they did not have the product I'm looking for. I don't like being lied to. This was my first and definitely last time going here. I will take my business elsewhere. Never ever again.

I can't believe I haven't left a review for Family Music Centers yet. Heck, FMC is where I first started taking voice lessons back in the summer of 2010! Though this FMC location is not the closest one to me, my current voice coach, who I've been seeing for almost 11 years now, has held her annual recitals here for all her students since early 2020.

There is a small theater in the back where our recitals are held. A laser tag place is next door, which backs up directly behind the stage wall. We could hear loud bass pumping during silent parts of our recital, but it was not all that bad. There were 6 singers total, and everybody, including me, did a wonderful job! Other than that, they have a ton of musical instrument selections, ranging from pianos to guitars. They also have plenty of music books/sheet music to choose from. This is a great place to hold recitals and lessons. Come check it out!

So far so good. We had a wonderful experience here. Pat was warm and friendly right from the beginning. We just came here from a negative experience at another piano store and the experience was night and day. Not only was Pat friendly and helpful but the owner himself took the time to sit down and demo. the piano that I was interested in! When does that ever happen?

What a great place. My piano comes in next week! I bought a Kwai mico baby grand! Can't wait. I'll keep you posted on the delivery service but I expect it will be a positive experience as well. It just seems to be how they do business here.

We just purchased our first piano from here and we are so thankful to have found this place! They are very personable and helped me out with every question I had possible, and I know we will be going to them for all our future needs!

I've been playing piano on my Yamaha portable grand for a couple years and decided I wanted to get an acoustic to play at home. I heard about Family Music Centers from my piano teacher and decided to head over and see what they had on the floor. It was really nice going in and not having someone breathe down your neck. If there's one thing that turns me away from a store is aggressive sales people.

I sat down at a few uprights and played them for a bit. There's a separate room with more historic/expensive pianos (you will need to ask for assistance if you want to play these.) After I was done I called Pat over. This guy is so nice. He went through some of the prices, and also let me know about other pianos in their warehouse. Because it was such a big purchase I decided to wait on it and really think it over.

After we talked for a bit I looked through their huge selection of sheet music, and Knick knacks (see the really cute Chopin Liszt photo lol.) I came back a few days later to buy but the owner who handles the financing had already left for the day. Kind of a bummer but gave me another day to make sure the piano I chose was the one I wanted, and got to play it a bit more.

The next day I went and spoke with James the owner. Super nice guy. We chatted away as he completed the financing process. The really cool thing is they'll tune it, and then give you a free tune after they deliver and it's been broken in a bit. The whole process took about 30-45 min and I became the proud owner of a new Kawai upright! It's being delivered today :) They also have many other instruments. Guitars, violins, flutes, trumpets, etc. it really is your one stop music shop. I'm already taking lessons but they do offer lessons here as well and looking at their price list it's definitely competitive. Please support your local businesses and give this place a chance!

My grandson and nephew love this place and their piano teacher, Jenny. I had an accounting issue and they took care of me. The staff are always friendly and helpful. Even ran into Brendan Urie's dad (of Panic at the Disco). He was so nice.

Came in to get some key stickers, a piano book and a violin repaired. I was able to get violin fixed while I waited since it was a quick fix and much appreciated since I live across town. Lots of music books to choose from. The Like space is big and they have a big selection of instruments. Definitely lots to see on another opportunity.

This place was excellent! I'm so happy that we can because Pat was incredibly knowledgeable, walked us through the process of buying a piano and what to look for without us feeling any pressure. After playing multiple pianos in the room we found an amazing piano and are super excited to have it delivered to our home. Super appreciate Pat and his help, and is was definitely a place that I recommend purchasing an instrument.

I bought a piano for my son, the price was good- there was nothing spectacular about the service but the sales person ( old guy, with white hair ) walked us out to our car

If I could give them 0 star I would! These people are vultures DO NOT RENT OR BUY from here if you are doing it for your kids! They sell you "insurance" in case of an accident (which most likely happen since you're renting to kids) that DOES NOT COVER anything (read the fine print)! My sons trumpet was vandalized at school. Under our contract it states that if we have a police report we are supposed to be "covered".

We filed a report with the school and police as instructed and they still want us to pay out of pocket! I don't understand why I'm paying extra for BS "insurance" that will NEVER cover anything unless it's a total loss! That's the dumbest explanation I've ever got from anyone! Had I threw this instrument in the trash and not said anything I wouldn't of paid anything but since we decided to do right by this place we are NOW IN A FINANCIAL BIND! Let's not mention the 3 MONTHS of them taking my money despite me not having the instrument and my son isn't even in school!

With sooo many people losing jobs this is highly insensitive and I don't think I'll get my 3 months of payment back! I am reporting them to the better business bureau (702-320-4500) here's the number in case anyone else is fed up and feels like they've been taken advantage of! This IS NOT OK and I'm tired of businesses like this!

I only went here because my sons school recommended it! STAY AWAY! If you're the owner of this business I would take a close look at your staff too they are LAZY and not helpful at all! That review about them not interested in trumpets is spot on! Wish I knew that prior to doing business with this place! Shame on you all!

Came to my favorite music store the other day and spent about 1/2 an hour playing the Bergmann grand piano. What a beauty with an amazing rich and mature sound. The keys feel nice and heavy and full action. After about 10 minutes when my fingers were warmed up, it was feeling just right. They also have a beautiful Yamaha grand at the front of the store when you walk in. These guys do pianos right. Nice staff and very knowledgeable. I look forward to coming back.

Do not shop here, they are lazy and don't care about the customer. I walked in looking to buy a trumpet and sales rep told me "you can't try the trumpets because I don't want to clean, it's a sterilization issue" that is so ridiculous. The best part is, he told me to go to Music and Arts. Don't waste your time, you need to try the horns before you buy. Especially if you are going to spend a few thousand dollar.

If I could give a negative rating, I would be more than happy to do so. I ordered a piano from a sale that was from this store. This is the absolute worst customer service that I have received from in my ENTIRE LIFE! The owner or the employees don't inform nor do they provided updates on the delivery status. I understand the COVID-19 situation, however, it would be in the best interest of the business to at least inform and update their customers when there are problems and longer waits rather than just keep the customer in the dark and make them ultimately worried.

Recently purchased a Kawai baby grand piano from this establishment. Jim (owner) was a great person to deal with. We never felt any pressure on purchasing a piano from him and Jim explained a lot about different types/brands of pianos. Jim is very knowledgeable, honest and just a wonderful person to be around. We also visited their sunset location (warehouse) and Simon was very helpful and friendly.

They have an excellent customer service (all their staff), big selection and competitive pricing. I highly recommend this establishment and will return for our future musical instrument needs. Thank you Jim, Simon and Family music centers staff for such a great experience.

Family Music is by far the best guitar shop I have ever had the pleasure of visiting. Definitely worth a visit, just guitars of highest quality! Their staff is extremely helpful, personable, knowledgeable, and trustworthy. The guitars are beautifully setup and they carry some of the most stunning instruments I have ever seen/heard. Really friendly staff. The prices are great. Music lessons are offered as well as instruments. They are simply amazing. Hope to be back soon :

I am an activities coordinator of an assisted living in the Las Vegas area - our piano gets played almost everyday, sometimes twice a day for an hour+. Our senior facility is very thankful to have local businesses like Family Music Centers to donate their time and tune our piano free of charge. Before tuning, our piano was sounding very tired and it was very noticeable - our residents are now happy after they gracefully tuned our piano! 5 stars : Thank you Jim & Jay!

Glen Did an excellent job. Was on time and spent 1.5 hr to make sure the piano sounded Great before he left. He gave us various tips to help improve the piano

Bought over $5k piano from them couple months ago. When we purchased it, they told us it came with one time free tuning, "Just call us approx. 3 weeks after we deliver the piano and we'll come and tune it for you." Well, it's been two months and I have been calling them over five times with a promise they will call me back to schedule it.

Nothing has been scheduled as of today. It should be noted, I really don't care about the free tuning at this point. However, if a business cannot honor their own policy, their promise over the phone multiple times, that is simply not acceptable. Most importantly, their responsibility of a future warranty is questionable. Expect them to provide store warranty of a piano when they do not honor a $100 service? Unlikely. I definitely do not recommend them for purchasing musical instrument especially if it's a big purchase. One dishonest business.

Always helpful! We rent an alto sax from the Sahara store. My son was having issues with his sax & I had called in the evening to see if they would have a loaner available. I was told although they didn't have one available at that time he would have one ready for me when I came in the next day. True to his word it was ready & waiting. They have always taken care of us!

I went to this store based upon yelp reviews. I had a simple request to restring an acoustic guitar. I called Day after day to see if this simple task was accomplished but record excuse after excuse. I explained I was driving out of town and needed the guitar the next day. I never received a call. I went to the store and they said "oh, it's ready".

I paid, picked it up and drove across the country only to find out it was never tuned and once attempted, 2 strings broke. Sloppy, unprofessional and a total disregard of the quality of their work. I would steer clear of this company. I should have gone to guitar center.

I really like this place. I started my son (6) in guitar lessons with Alex. He's fantastic. My son doesn't like playing sports and usually likes to just sit around and play on his IPAD but when he started taking lessons with Alex, hes now interested in picking up the guitar and doing something else at home. Then I started my daughter (5) in piano two weeks ago and shes been really enjoying that.

And finally, I signed my DAD up for their Adult group piano lessons at Family learning center where they have this 8 week special for 79.95. I've got the entire family here and it been great!

These guys are great. My son's flute needed to be cleaned and turned in the very next day and Anson (manager of the Repair Department) was kind enough to make his instrument a priority in spite of the last minute request and being swamped with the myriad of other students' instruments. He was very understanding and his willingness to go the extra mile is what made me want to go out of my way to leave a review. Their customer service is top notch!

DO NOT go here to get a guitar string put on your guitar if you don't know how.wanted to get my daughters guitar fixed for her, family music wanted to charge me 25 dollars, and I walked in with the string I needed replaced. I took my business to guitar center, which is where I will now go and they charged me 5 and they were very friendly and where I will now do business.

Also had an occurrence with an electric piano cord. Was told they would help me find the right one and needed.never called me or tried to reach out. WOW, they call themselves a "family"

I had to rent a violin for my 4 year old daughter and Phil was very helpful. He measured her and found the right violin, and prepped the bow with rosin. The process took a little longer than I expected. I had to fill out some credit check paperwork to make sure I don't run off with a violin that I am paying only $15/ month to rent. The down payment was 3 months minimum, and by then, I am sure my daughter will outgrow this one and need the next size. Crossing my fingers she will actually want to continue.

The store itself is very large with various types of pianos to greet you at the entrance. There are also smaller rooms within the store that house the violins and cellos, and another that has the guitars and flutes. They also have a large selection of sheet music and lesson books. I suddenly had flashbacks of my piano days. The staff that I encountered were very friendly and helpful. (Thank you Phil and Alex).

Throughout the store, you can hear beautiful piano music playing. If you have always wanted to learn to play an instrument- check this place out! They also offer lessons. *Tips: "Like" their Facebook page to get 10% off your purchase. And note that they do not accept American Express.

I went to the Family Music Center last night to see the musical "Oliver" in their performance section at the back of the store. While waiting for the house to open, I browsed the instruments throughout the store and had great fun. In the front of the store, there was a square grand piano. I later learned from one of the sales staff that this type of piano was not made after the late 1800s so this was a museum piece.

The story of why they were made square was quite interesting. There's another room in the building that has a large number of pianos. Another had violins while yet another had guitars. I had some fun plucking the strings on a banjo to see what sounds I could make. I know why I never became an entertainer! This store has a lot of music related items.

In the back, get your guitar picks, your guitar strings, and any sheet music you need. The performance area is a 100 seat venue. It's quite nice with comfortable chairs. Sight lines from anywhere are great. There are many shows going on here.